Frequently Asked Questions

  • Yes, however this may impact the lead time.

  • We recommend using an experienced aluminium window and door installer to install the products following the supplied installation guide using compliant fixings. It’s recommended that photographs are taken at every part of the installation process.

    We provide an installation pack which includes, screws, packers, mastic and foam.

  • A fire escape window is designed and positioned to provide a means of escape in case of a fire.

    A fire rated window is specifically designed and constructed to resist the spread of fire for a specific period.

  • Our quote lead time can vary dependent on job size and information provided.

    You will typically receive a quote within 48 business hours.

  • We distribute a full compliance pack with every order, this contains the below documentation:

    Compliance Agreement

    Technical Specification

    Order Confirmation

    Installation Guide

    Technical Guide

    Test Certificates

    Material Receipts

  • We deliver nationwide.

    Collection is available from our factory in Birmingham.